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In my opinion... it's ok to be commercial... afterall, TT is a private institution , they set the price... , you choose them, you pay for it, and they (are supposed to) give you the service... it's a free trade world.
BUT... though TT is a private institution, they still need to be a responsible service provider and give the appropriate education service (and according their terms and conditions)... which they don't!!!
In terms of teachers, it depends on your luck, every school has good teachers and bad ones... and TT has high turnover rate on teachers... so good luck... (and think... if the school is good to the teachers, do you think they would have such a high turnover rate??)
The big problems are, the owner of the school, who is the VERY commercial one (or you may call a money-lover), and the unqualified management ,... they charge you big money, but they don't really give back to your kids (... many of their newly hired teachers are teachers with no or very little experience, management are unqualified (check on the background of the center directors), and teaching materials/resources sucks), what they show you are only very 表面 just to impress the parents... and most importantly, the school/owner/management don't have the kids as their NO. 1 priority... but unfortunately... the money... which is wrong wrong wrong for an education service provider... despite it's a commercial / private one, or a non-profit one.
Fortunately, ... not all private institutions are like that... I see that there are still schools out there whom have the hearts for kids (instead of money comes first) ... so there are still hope... 
Good luck everyone.
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