hi smallmomo, Disney said I canNOT downgrade my package ; but only UPGRADE within 7 days after purchase!! So, they cannot do anything... and they said all the books, dvds, cds I have on hand will benefit to my boy!! so... I have no more energy to further negotiate with them!!
Just to share to every mom here to be careful on choosing the package and sales (or they called themselves consultant); yet, after 2 weeks use of the DWE, I do find my boy has learnt from it... it's just the the services provided by the sales that I am not satified with... and the delivery of the package Vs having the new package offered is too short time (only 6 days)!! If I would know there's new price package that will also cover the Adventure set and the Q&A Cards, I will wait that 6 days!!