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個Abstract全用present tense, 好奇怪:
We survey 304 organizations that have operational quality management systems and conduct in-depth interviews with selected groups of respondent organizations to understand their market-oriented behaviours
We perform cluster analysis of the survey data to empirically construct taxonomic configurations of Q&M implementation that may exist in these organizations....
We also find that the empirically-derived configurations, corroborated with in-depth interview data, are associated with various firm performance measures. |
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