Happen to my K1 daughter this morning. The school bus arrived earilier than schedule and call me to hurry up. Unfortunately, my phone is out of battery at the same moment and can't continue the conversation. When we arrived at the pick up station, I could not see a trace of my school bus and started to worry......After 5 minutes, the school bus came back and the nanny just saying that we are late and hurried my kid to get into school bus and drove away without securing my daughter to her seat with safety seatbelt . At that moment, I just wanted to XYZ to this lousy service!! Yesterday, the school bus arrived 5 minutes later than the schedule and I didn't say anything and today, it arrive early and saying that we are LATE??
I guess we better arrive earlier than being late .. like 5 mins earlier is reasonable. If we're late (no matter for how long), I guess we can't really expect the driver to wait for us esp when the traffic condition doesn't allow.
You know, my son's school bus ee just called today .. she said many parents didn't pick up their children on time this year so we've to delay the pick up time of my son from today onwards. See .. one person late ... then affects others too.
I understand that one person being late will affect the rest of the group and i definately would not take this advantage. But my point is having the school bus arriving earlier than the schedule and then drive away just because they couldn't see you waiting around is not acceptable. I believe they should at least wait until the schedule time if the parents don't call them for being sick or late.
We are always on time and early. For the first 2.5 weeks, the school bus of my son was late by 10 - 20 minutes everyday, we didn't complain a word since the school already asked us to be patient for the first couple of weeks as N1 students need more time to settle down in the bus. We understood the situation.
Then starting last week, the schedule changed for 2nd time, we didn't have the contact of the school bus "ee" as the staff and school bus have been changed, and we were not notified of the contacts. Then one day we were late by 3 minutes due to some problem with the lifts. "ee" didn't give us a call. Then I tried hard to contact another bus and finally got contact with them. They came back for my son, and said by default if we are late, they will leave the spot. But the bus company for my daughter always give us a call to confirm us.
That school bus company is really a mess, school bus route and ee have been changed for 3 times, we as parents didn't have their contacts (even I asked ee for their contact, she told me to contact the school!!!), and our route is scheduled to arrive at my son's school 30 minutes early than offical school hours due to that same bus will do another round of service.
i think ee should at least give you a call first, to let you know they are in the stop, still waiting for you. if they can't contact you at that time, they need to contact the school & ask them to contact you immed. or they will get back to your stop when they dropped all students around that area. if not, they can tell you when will they arrived in what location, then tell you to pick up your son, otherwise, send him back to school. that's the route how KV did from my fds' experience.
原帖由 vic6 於 09-9-15 00:45 發表
i think ee should at least give you a call first, to let you know they are in the stop, still waiting for you. if they can't contact you at that time, they need to contact the school & ask them to con ...
Yes I thought the school would call me if we're late, particularly that was the first time. This is the usual practise of my daughter's school bus aswell. But obviously this school bus has different approach.