I am sorry to hear your experience. The staff probably thought that you should have asked these questions before the registration date thus gave you a black face.
My son is studying K2 in this school and I can ensure you that this school is very value for money. Of course, you cannot compare it with York and SN as it is not apple to apple. With the school fee of a few hundred (or at almost one thousand), I can only say that you can get more than what you paid, this is fair, right?