我有一個參加The Little Gym的不快經歷.我在團購網上用了$149買了4堂小朋友課程，並收到The Little Gym透過email確認哪4天上課的確認信.在上了第一課後(第一課只有兩位導師,但卻有20多位小朋友,他們輪候練習的時間很長), The Little Gym的職員致電說,明天的課程因re-schedule的關係取消,問我可否上phonics班,我回應說你們的信上已確認日期,無理由取消及要求我改上其他課程, The Little Gym的職員便推搪說哪封不是確認信,只是通知我已收到我的日期預約,但我回應說email上明明寫著”confirmation booking”, The Little Gym的職員又再重覆以上的說話,並說其餘兩日的課程唔知有否空額給我的小朋友、等日後通知.
唉……
I completed there online enrollmetn form for trial class. They sent me an email few days later saying that they couldn't reach me by phone; however, I HAD NO missed call which I'm 100% sure. In the email, I was told to reply their email or call them back to let them know my preferred schedule. I chose to call them back, but they asked me to complete the form and check the schdeule online instead (gosh, I had many questions to ask, but the CS just told me to browse their website which I already had and couldn't find what I wanted!!). Anyhow, I completed the form, and still no reply from them, so a week later, I sent another email to them saying that i had not received any feedback, and the finally received a call from the CS on the same day. I guess they have LOTS of customers already so doesn't bother to entertain the new/walkin customers.
發表於 11-8-16 16:40
你有什麽好不愉快
