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標題: Recent experience with www.bookdepository.co.uk [打印本頁]

作者: huba 時間: 13-2-2 16:54 標題: Recent experience with www.bookdepository.co.uk

本帖最後由 huba 於 13-2-3 13:13 編輯

Just experience sharing for your information.

BD has been one of the bookstores I use to purchase children books in recent years. The experience has been satisfactory until late last year.

Before last Christmas, I have placed two orders with them. However, both orders were lost. For one lost delivery, they refunded and I have to place the order again which finally arrived my home. For the other one, I told them I don't want refund but a re delivery. At the end, the redelivery got lost too.

For the only successful delivery I received for the re-order, I found it's no longer delivered by Royal Mail. Upon further checking, I found out they have changed their delivery logistics for HK. Am afraid this has caused the problem.

For the orders placed with fishpond and amazon, they all came to me by Royal Mail timely and successfully.

作者: cherubic 時間: 13-2-2 18:11

回復 huba 的帖子

Thanks for your sharing. I also order books from them.

作者: fefemom 時間: 13-2-2 23:26

回復 huba 的帖子

My friend also had a bad experience with BD in his first purchase last Nov. He did not receive the books 6 weeks after dispatch and BD suggested him to "check with his local post office". Then he asked for a refund. Two of the three books arrived a week later but they were sent out from Tseun Wan dated after the refund. Even worse, one of the two books sent to him was a wrong one. It seems the problem started after Amazon bought BD.

作者: huba 時間: 13-2-3 04:35 標題: 回覆：fefemom 的帖子

Their Customer Service is not helpful. Besides providing a refund, they are not able/willing to do anything further despite my request for investigation and contact details of their CS management.

作者: cherubic 時間: 13-2-3 14:40

回復 huba 的帖子

Any other online book store you would recommend?

作者: huba 時間: 13-2-3 16:52 標題: 回覆：cherubic 的帖子

Please check my sharing in the neighbor post for purchasing Beast Quest books.

In summary, I would recommend thebookpeople, fishpond and amazon for English children books.

作者: torunpoland 時間: 13-2-3 20:58 標題: 回覆：cherubic 的帖子

My recent purchases with BD were nice, but I found another online bookstore is also good, fishpond.com.

作者: huba 時間: 13-2-3 21:41 標題: 回覆：torunpoland 的帖子

May I know how recent was your last purchase and how many orders have you placed with them in recent months?

For me, only one of the four deliveries was successful in the past two months. I really hope they are able to locate the root cause and fix the problem quickly.

作者: 阿Yan 時間: 13-2-4 13:52 標題: 回覆：Recent experience with www.bookdepository.co.uk

How about shopinhk? Any commend?

作者: huba 時間: 13-2-4 14:56

本帖最後由 huba 於 13-2-4 16:03 編輯

回復阿Yan 的帖子

I have no shopping experience with shopinhk before.
Just did a sample comparison by checking the prices of Beast Quest and Magic Tree House between shopinhk and fishpond. Obviously, shopinhk is more expensive.

作者: mylee6 時間: 13-2-5 08:37 標題: 回覆：huba 的帖子

I had similar experience for an order made near Christmas but they resend the books to me and receive at early Jan.
I just placed a big order at BD and hope to receive them safely and completely.

作者: cherubic 時間: 13-2-5 09:33

I read news after last Christmas about BD compensating NZ customers for being late in delivering their books. Perhaps the new delivery company is not capble to handle the volume of delivery during Christmas. My last order with BD was made in November and it was fine.

mylee6 - please let me know if your ordered books would be delivered safely.

作者: meia 時間: 13-2-5 11:53

Same here. I have ordered from BD for many times and seems ok.

Ordered again last early Dec, received nothing as at mid Jan, emailed twice and got refund.

Perhaps the delivery is not longer good

作者: mylee6 時間: 13-2-5 18:09 標題: 回覆：cherubic 的帖子

Sure, I will. The books should be delivered by the end of this week.

作者: DucklingYau 時間: 13-2-6 02:07

Yes, I ordered via BD in Dec and only got my book yesterday. I emailed to inquire but they have offered nothing to help except to "check my local post office". They must have changed their delivery logistics!

作者: coll 時間: 13-2-9 14:52 標題: 回覆：Recent experience with www.bookdepository.co.uk

I had ordered a few times with 1 bad experience. Email them and got replied "check local post office", after 1 week or so, told BD the mail was lost. Then they resend the order and finally received the order.

Last order few weeks ago, arrived without any problem.

Thank you for sharing fishpond.com, will try.

作者: charlielola 時間: 13-2-9 16:16 標題: 回覆：DucklingYau 的帖子

哈！仲以為我咁bad luck得我一個收唔到書！I ordered 8 books through BD in early Dec last year, only 2 came in late Jan, the others are still not coming yet! Are they mailing the books by ship?? Think I won't purchase from them anymore, it's so annoying!!!

作者: Christi 時間: 13-2-12 00:02

thanks for sharing !

作者: mylee6 時間: 13-2-14 08:36 標題: 回覆：Christi 的帖子

I have received my ordered books completely before CNY. Lucky!!

作者: huba 時間: 13-2-15 00:29 標題: 回覆：mylee6 的帖子

Good. I have a pre order coming to HK too. Hope I have the same luck too.

作者: lcip 時間: 13-2-18 14:54

Same here.
Previous orders are fine, not until this order :
placed on 27 November 2012
said shipped : 29 November 2012
Arrived 9 January 2013 with a local post chop dated 5 January 2013

Another order
placed on : 18 December 2012
not yet arrived

Hate their auto reply : please check local post office

Won't order from them anymore,

作者: huba 時間: 13-2-18 15:01 標題: 回覆：lcip 的帖子

Hope you have received the refund already.

作者: huba 時間: 13-2-19 18:31

本帖最後由 huba 於 13-2-19 18:32 編輯

What a wonderful day. Two orders placed with BD in early Dec2012 (more than 2 months ago) have arrived today.

作者: fefemom 時間: 13-2-19 20:38

There seems to be some improvement with BD. I received two books today. They were ordered on 30 Jan and sent out on 5 & 6 Feb.

作者: huba 時間: 13-2-19 21:36 標題: 回覆：fefemom 的帖子

It seems they have located the problem cause and are clearing the lost backlog.

作者: charlielola 時間: 13-2-20 00:40 標題: 回覆：huba 的帖子

Same here! I got the books today which ordered in early Dec!!!

作者: S-Kwok 時間: 13-2-21 11:18 標題: 回覆：Recent experience with www.bookdepository.co.uk

Same here.
I placed order 6 weeks before Christmas but no books received until mid Jan

作者: Isaacmommy 時間: 13-2-24 23:41

My book (ordered in mid Dec) has still not yet arrived! :(

作者: mylee6 時間: 13-2-25 09:59 標題: 回覆：Isaacmommy 的帖子

Surprise!
Books ordered last nov have been reordered and received.
Last sat, I received same set of books again!!

作者: A-Mum 時間: 13-3-1 11:54

book depository 俾咗啲 10% off vouchers 我，有效期至 15-3-2013，有興趣可以 pm 名+ email address 俾我

details：
http://www.bookdepository.com/lo ... omoMail-February-13

作者: fefemom 時間: 13-3-4 19:22

Pre-order items ordered on 30 Jan were dispatched on 14 Feb and arrived on 4 March.

It seems that their delivery is back to normal (which is reasonable) this year.

作者: huba 時間: 13-3-4 23:12

fefemom 發表於 13-3-4 19:22
Pre-order items ordered on 30 Jan were dispatched on 14 Feb and arrived on 4 March.

It seems that ...

Similar experience here. A pre-order placed last 23Nov despatched on 14Feb and received today.

作者: Laputa 時間: 13-3-6 19:16

I ordered a book and it was despatched on 18 Feb and I received it today, Seems delivery are back to normal.

作者: ywyycy 時間: 13-3-9 13:29 標題: 回覆：Recent experience with www.bookdepository.co.uk

The books i ordered in late Dec finally arrived yesterday!!!

作者: huba 時間: 13-3-9 22:33

A lost delivery ordered in Dec2012 suddenly arrived today. Not sure if I should thank BD or not.

作者: ywyycy 時間: 13-3-19 16:03 標題: 回覆：Recent experience with www.bookdepository.co.uk

I ordered 2 books on 9 Mar and they arrived today! They were sent from switzerland!

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作者: Isaacmommy 時間: 13-3-25 13:24

BD just told me that they will send me a replacement for the book I ordered in mid Dec 2012! Thank god for that! Dare not order from them anymore, at least not during Christmas time.

作者: huba 時間: 13-3-26 13:17

回復 Isaacmommy 的帖子

請問你是在哪時通知他們你沒收到十二月訂的書。

作者: Isaacmommy 時間: 13-3-26 13:23

I informed BD at the end of Jan

作者: huba 時間: 13-3-26 14:11 標題: 回覆：Isaacmommy 的帖子

I see. They are really slow in responding to your case.

作者: fefemom 時間: 13-3-26 14:51

似乎BD寄書情況有大改善：3月11至15日落了3次orders, 共超過20本書，昨天和今天已收了過10本，都從瑞士郵遞到來的。
相信那星期收唔少訂單，因是九折coupons 最後限期。

作者: babyislove 時間: 13-3-27 09:24

fefemom 發表於 13-3-26 14:51
似乎BD寄書情況有大改善：3月11至15日落了3次orders, 共超過20本書，昨天和今天已收了過10本，都從瑞士郵遞 ...

請問通常係用郵局o既服務，定係速遞公司?

作者: hobitdou 時間: 13-3-28 14:58

想問下, 用bookdepository 駛唔駛比vat?同delivery charge? d書係咪平過amzon?
thx!

作者: mylee6 時間: 13-3-28 15:17 標題: 回覆：hobitdou 的帖子

BD用郵局服務, 收到嘅件有本地郵票。
價錢有時平過amazon china, 不一定，我通常比較呢兩間，邊間平D訂邊間。

作者: huba 時間: 13-3-28 16:49 標題: 回覆：mylee6 的帖子

也可一同比較fishpond.com。他們跟BD一樣，價錢已包郵遞。

作者: Isaacmommy 時間: 13-4-5 23:42

My book ordered in mid-Dec has finally arrived today!!!

作者: huba 時間: 13-11-16 02:45 標題: 回覆：huba 的帖子

已有一段時間冇幫襯BD，卒之在上個月底再次跟BD訂書，這次很順利，十個工作天内幾本書陸續到齊，完好無缺。

不過，聖誕的郵遞高峯期很快便到，希望往年的混亂不會重演。

作者: cherubic 時間: 13-11-16 11:09

由於一段時間沒有訂書，BD給了我一個10%discount的優惠。我訂了7本，約十五天便收到，但有一本是錯的，之後我send email 給BD，他們在約2個星期寄給我訂的書，服務ok.

作者: 琬晴B 時間: 13-11-18 23:39

我九月底時收到Book Depository的九折優惠，訂了幾本書，結果十天左右便收到了。（去年聖誕前夕訂書，等了三個月，書才到

）
這個月，我在Fishpond及Book Depository都有訂書，以我所訂的書來說，BD的價格較便宜，送書時間亦較快。

作者: fefemom 時間: 13-11-19 07:15 標題: 引用：我九月底時收到Book+Depository的九折優惠

原帖由 琬晴B 於 13-11-18 發表
我九月底時收到Book Depository的九折優惠，訂了幾本書，結果十天左右便收到了。（去年聖誕前夕訂書，等了 ...

經這裡的家長介紹，我早兩個月也第一次幫襯了fishpond, 發現有些書fishpond 平，有些則BD 平，而差額也可以很大，建議有時間可以兩間格價再决定用邊間。

作者: ckadull 時間: 13-11-23 23:23 標題: 回覆：Recent experience with www.bookdepository.co.uk

我上個月都跟BD 訂了書，都發覺送書的速度快了，一星期就收到！

作者: torunpoland 時間: 13-11-25 14:27

上兩個星期個25小時促銷大優惠, 手快快訂了兩本閒書, 一個星期就送來了!

作者: huba 時間: 13-11-25 14:44 標題: 引用：上兩個星期個25小時促銷大優惠,+手快快訂了

原帖由 torunpoland 於 13-11-25 發表
上兩個星期個25小時促銷大優惠, 手快快訂了兩本閒書, 一個星期就送來了!

BD 確實改善了之前的郵遞問題，前曰我也再為孩子落單買書，根據大家最近的經驗，應該可趕得切做聖誕禮物。

作者: Isaacmommy 時間: 13-11-25 19:27 標題: 回覆：ckadull 的帖子

一星期咁快？我訂咗差不多兩星期都未到。

作者: angels'mom 時間: 13-11-29 21:20

剛收到BD的書，兩星期到。

作者: Isaacmommy 時間: 13-11-30 10:56 標題: 回覆：Isaacmommy 的帖子

剛收到書，兩星期多啲。

作者: kinyee125 時間: 13-12-9 09:38

just checked the price amongst BD, fishpond and amazon cn and found BD offered the cheapest. May I ask that is it free delivery of amazon cn, like BD and fishpond ?

Thanks a lot!

新手媽媽

作者: huba 時間: 13-12-9 12:11 標題: 引用：just+checked+the+price+amongst+BD,+fishp

原帖由 kinyee125 於 13-12-09 發表
just checked the price amongst BD, fishpond and amazon cn and found BD offered the cheapest. May I ...

每間Amazon 都有他們的運費計算方式，至於Amazon cn 到香港的運送資料，請參考以下網頁：

http://www.amazon.cn/gp/help/customer/display.html?nodeId=200391800

作者: huba 時間: 13-12-9 20:35 標題: 回覆：kinyee125 的帖子

順帶一提，在網店格價購書時要留意：

1. 網店的聲譽及口碑。

2. 格價時要比較總费用而不是只看表面書價，運送费用可以比書價還要高。

3. 落訂單後的cancellation, return and refund policies。

國內（例如：淘宝网，amazon.cn 及 dangdang.com）及海外的網店數目衆多，沒有哪一家在書種、價格及服務上全面地比其他的店優勝，請小心比較。

作者: bibikids119 時間: 13-12-10 12:23

11月尾訂了6本書,仲未收到,不過收到了幾個email話書本已despatched,6本分開3次send,希望快D收到~

作者: huba 時間: 13-12-10 13:29 標題: 引用：11月尾訂了6本書,仲未收到,不過收到了幾個e

本帖最後由 huba 於 13-12-10 20:46 編輯

原帖由 bibikids119 於 13-12-10 發表
11月尾訂了6本書,仲未收到,不過收到了幾個email話書本已despatched,6本分開3次send,希望快D收到~ ...

我在11月訂的書已超過兩星期還未收到，BD叫我等夠25曰至再找他們。

作者: Isaacmommy 時間: 13-12-10 19:41 標題: 回覆：huba 的帖子

都要等過咗聖誕先敢再落單，因BD去年喺聖誕超亂，啲order 遲曬！

作者: fefemom 時間: 13-12-10 23:11

28/11 BD大特價訂的書今天剛收到。

作者: huba 時間: 13-12-11 00:12 標題: 回覆：huba 的帖子

Just received the order placed on 22/11.

作者: bibikids119 時間: 13-12-12 15:27

回覆 fefemom 的帖子

其實當日大特價有咩書呢,我上網找不到?

作者: fefemom 時間: 13-12-12 23:12

bibikids119 發表於 13-12-12 15:27
回覆 fefemom 的帖子

其實當日大特價有咩書呢,我上網找不到?

我是入 .co.uk 的網頁，在Homepage 會見到 current offer。見有些小說、童書、食譜。我買了本食譜($124,現售$232）。

作者: torunpoland 時間: 14-1-1 13:53

可能是我好彩, 我12月17日訂了兩本書, 在聖誕節假期後, 分別送來.

作者: LanguageLiu 時間: 14-1-1 21:50

我 11 月 27 日訂了一本琴譜，Book Depository 11 月 30 日寄出，我 12 月 21 日才收到。

作者: aria 時間: 14-1-2 21:39

每次訂書都很順利..

只是不喜歡一本本寄來要一本本收,最好一個包裹一次過收哂.唔使搞到每次鬼咁多收據,信封.要掉.好唔環保.:

作者: stinkyrabbit111 時間: 14-1-3 22:02

回覆 aria 的帖子

Yes, agree ! So environmentally not friendly!!

作者: aria 時間: 14-1-3 23:17

仲有D信封用紙皮做,掉左佢好浪費,

還好,我地將垃圾分類,不過,都係唔想

作者: aria 時間: 14-1-3 23:22

嘻嘻嘻...

我住得近,27日訂貨,今日開始有貨收 LU...

昨日,大囝放學返黎話,學校圖書館合他程度睇的圖書已經睇哂..佢同先生講,先生叫佢翻睇..:;pppp:

我話去政府圖書館幫佢借書帶返學校補數.

我提呀囝記得放好,仲要記得還..

佢話無問題.

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